Getting into your SSDI account on my Social Security

To log into your SSDI case online, you use the my Social Security website at ssa.gov/myaccount. You will need either a Social Security account username and password, or you can sign in using a third-party account like Google, Facebook, or Apple ID if you have set one up before. Once you are logged in, you can view your benefit amount, payment history, and some case details without calling Social Security.

The my Social Security portal is the official Social Security Administration tool — it is not a separate SSDI system. Whether you receive SSDI, SSI, or retirement benefits, you log in the same way. The site works on phones, tablets, and computers.

Key Takeaways

  • You log in at ssa.gov/myaccount using either a Social Security account or a third-party sign-in like Google or Facebook.
  • If you do not have a my Social Security account yet, you will need to create one using your Social Security number, email address, and identity verification.
  • Once logged in, you can see your current benefit amount, payment dates, and earnings record, but you cannot change your case status or submit new medical evidence through the portal.
  • If you forget your password or cannot log in, you can reset it on the sign-in page or call Social Security at 1-800-772-1213 for help.

Creating a my Social Security account if you do not have one

If you have never logged into my Social Security before, you will need to create an account first. Go to ssa.gov/myaccount and select the option to create a new account. You will be asked for your Social Security number, email address, and date of birth. Social Security will then send you a verification code to your email — check your inbox and spam folder.

After you enter the code, you will set up a username and password. The username can be anything you choose and does not have to be your real name. Make your password strong — Social Security recommends at least 12 characters with uppercase letters, lowercase letters, numbers, and symbols. You will also answer security questions so you can recover your account if you forget your password later.

The whole process usually takes 10 to 15 minutes. Once your account is created, you can log in right away.

What you can see and do once you are logged in

After you log in, you will see a dashboard with your benefit information. You can view your current monthly benefit amount, the date your next payment is scheduled, and a history of payments you have received. You can also see your earnings record — the wages Social Security has on file for you — which is important because your SSDI benefit is based partly on your work history.

You can read a benefit verification letter, which some employers or landlords ask for as proof that you receive benefits. You can also change your email address, phone number, or password from the account settings.

What you cannot do online: you cannot report a change in your living situation, update your medical condition, submit new medical evidence, or appeal a decision. Those actions still require you to contact Social Security directly by phone, mail, or in person at a local office.

Signing in with a third-party account instead

If you do not want to create a separate Social Security username and password, you can sign into my Social Security using an existing account from Google, Facebook, or Apple. When you arrive at ssa.gov/myaccount, look for the option to sign in with one of these services instead of creating a new account.

This method is faster if you already use one of these platforms. However, you will need to have set up that account with a valid email address, and Social Security will still verify your identity the first time you log in this way. After that, you can use the same third-party login each time.

If you cannot log in or forgot your password

If you forget your password, go to the my Social Security sign-in page and select "Forgot username or password?" You will be asked to enter your username or email address, and Social Security will send you a reset link. Click the link in your email and create a new password.

If you cannot receive the email, or if you do not remember your username, you can call Social Security at 1-800-772-1213. The phone line is open Monday through Friday, 7 a.m. to 7 p.m. Eastern time. Have your Social Security number and date of birth ready. A representative can help you reset your password or recover your account.

If you are locked out after too many failed login attempts, wait a few hours before trying again. The account will unlock automatically.

What to do if you need to change your case or report a change

The my Social Security portal shows you information about your case, but it does not let you make changes to it. If your living situation has changed, you have started or stopped working, you have moved, or anything else about your circumstances has changed, you must report it to Social Security directly.

You can report changes by calling 1-800-772-1213, visiting your local Social Security office, or mailing a form to the address on your benefit statement. Some changes — like reporting work income — have important date, so do not delay. If you are unsure whether something needs to be reported, call and ask.

Frequently Asked Questions

Is my Social Security the same as my SSDI case file?

No. My Social Security is a portal where you can view information about your SSDI case, but it is not your full case file. Social Security keeps additional medical records, work history, and correspondence in their system that you cannot see online. To request your full case file, contact your local Social Security office or call 1-800-772-1213.

Can I use my Social Security account to check on an appeal?

You can see basic information about your current benefit status, but the my Social Security portal does not show the status of an active appeal. If you have filed an appeal, call 1-800-772-1213 or contact the Appeals Council directly to check on where your case stands.

What if I do not have an email address?

You need an email address to create a my Social Security account. If you do not have one, you can create a free email account through Gmail, Yahoo, Outlook, or another provider. Once you have an email address, you can set up your my Social Security account. If you need help, call 1-800-772-1213 and a representative can walk you through it.

Can someone else log into my SSDI account for me?

Only you should have your password. If someone else needs to help manage your case — like a family member or representative — they can contact Social Security on your behalf, but they cannot log into your account. If you want to give someone power of attorney to act on your case, you will need to complete a form and submit it to Social Security in person or by mail.