When MetLife denies a long-term disability (LTD) claim, the fight that follows looks very different from appealing a Social Security denial — and many claimants don't realize those are two separate systems until they're already deep into one of them. Understanding how each works, and where they intersect, is the first step toward making sense of your options.
MetLife is a private insurance carrier. When an employer offers long-term disability coverage as a workplace benefit, MetLife (or another insurer) underwrites that policy. If you become disabled and file a claim, MetLife reviews it under the terms of that private contract — not under Social Security rules.
SSDI (Social Security Disability Insurance) is a federal program administered by the Social Security Administration. It pays benefits based on your work history and tax contributions, and it operates entirely independently of any private insurer.
A denial from MetLife does not affect your SSDI claim. An approval from SSA does not obligate MetLife to pay. These are parallel tracks, and each has its own appeals process, deadlines, and legal framework.
Private LTD insurers deny claims for a range of reasons:
An attorney who handles MetLife denials specifically understands these tactics and knows how to respond to them — but the right approach depends heavily on the specifics of your policy language and claim file.
If your MetLife coverage came through an employer, it's almost certainly governed by ERISA (Employee Retirement Income Security Act). This federal law shapes everything about how you can appeal and, if necessary, sue.
The most important ERISA feature: the administrative appeal is not optional. Before you can take a MetLife denial to federal court, you must exhaust the internal appeals process. That typically means:
This is why the appeals stage matters so much. Evidence you fail to submit before the administrative record closes may be unavailable to you later. An attorney experienced in ERISA litigation understands what belongs in that record and how to build it before the window closes.
Many LTD policies include an offset provision: if you receive SSDI benefits, MetLife reduces your monthly LTD payment by the amount Social Security pays. This is common and legal under most policy terms.
Some policies go further and require you to apply for SSDI as a condition of receiving LTD benefits. In those cases, MetLife may even advance funds and then recoup them once your SSDI back pay arrives.
This creates a layered situation:
| Scenario | What It Means |
|---|---|
| MetLife approved, SSDI pending | LTD may be offset once SSDI is awarded; back pay may be recouped |
| MetLife denied, SSDI approved | Two separate determinations; SSDI approval doesn't reverse MetLife |
| Both denied | Two separate appeals processes with different standards and timelines |
| Both approved | SSDI likely offsets LTD; net benefit may be lower than expected |
Understanding how these interact requires knowing exactly what your LTD policy says — not just what SSA determined.
If you've also been denied SSDI — or are applying while fighting MetLife — the SSA has its own multi-stage process:
At each stage, the SSA evaluates your RFC (Residual Functional Capacity) — what work-related activities you can still perform — alongside your age, education, and work history. These factors determine whether you're considered disabled under SSA's rules, which differ from MetLife's policy language.
No two MetLife denials look alike. Outcomes vary based on:
The same underlying disability can produce very different results depending on how the claim was built and documented from the start.
The rules governing MetLife denials, ERISA appeals, and SSDI claims are knowable. What no one can assess without your specific policy, medical records, denial letter, and claim history is how those rules apply to you — and what your strongest path forward actually looks like.
